Privacy Policy

Information such as your name, email address, phone number and other details that can identify you. DANIX does NOT collect or store sensitive information: health status, financial data, biometrics, bank account information, criminal data, or biological characteristics.

Data that does not directly identify you, such as usage statistics, browser type and device information.

Information collected through our integrations with third-party platforms such as Facebook, Instagram, TikTok and Zalo — including user interactions, engagement metrics and conversation data that you authorize us to access.

DANIX applies the following verification methods:

• Email verification
• SMS OTP (One-Time Password)
• Phone number

DANIX does NOT require or store:

• Photos/videos of identity documents (National ID, Passport)
• Biometric data for authentication

We will share data when necessary to maintain service quality, provided that partner organizations comply with information security standards and Vietnam's information security laws.

When required by law, we may disclose information to comply with legal requirements, regulations or court orders.

We are committed to protecting Customer data throughout the provision and operation of DANIX software services. All data is stored on server systems that meet security standards, with appropriate encryption mechanisms and strict access controls.

Data access and processing is carried out only to the extent necessary for operating, maintaining, and improving service quality, or as required by competent state authorities under applicable law.

To optimize storage capacity and meet the data management needs of each Customer, the system provides a "Storage Options" feature, allowing Customers to proactively configure automatic data deletion at time intervals supported by the system.

Note: Once automatic deletion is executed according to the Customer's settings, the deleted data cannot be recovered in any form. Customers are responsible for proactively backing up important data before the configured deletion date.

In the event that a Customer's service plan expires or is terminated, data storage and processing are governed as follows:

• Grace period: The system continues to store the Customer's data for 2 years from the official plan end date. During this period, the Customer may renew the service to continue using existing data.
• Automatic data deletion: After 2 years from the plan end date, if the Customer does not renew and no other agreement or configuration exists, the system will automatically delete all data to free up storage resources.
• Priority rule: If the Customer has configured proactive data deletion (Section 4.b), the system will apply whichever timeline is shorter.

Customers are responsible for proactively reviewing, configuring and managing data storage options to suit their needs in the "Account Settings" section.

Customers bear full responsibility for any risks and damages arising from data loss due to failure to renew the service plan on time or due to automatic deletion settings that the Customer previously configured.

To ensure proper functionality, our application requires specific permissions from your Facebook account. You will be prompted to grant these permissions upon first login. Please note that the application may not function correctly if any required permission is not granted.

• pages_show_list, pages_manage_metadata: to retrieve the list and access tokens of Pages you manage.
• pages_manage_engagement: to reply to and like comments on behalf of Pages you manage.
• pages_messaging, pages_read_engagement: to read, receive and reply to Page messages.
• instagram_basic, instagram_manage_messages (optional): to manage Instagram Business messages linked to your Page.

Additionally:

• Data access via Facebook and Instagram APIs: DANIX collects data such as comments, messages, likes and other engagement metrics via the Facebook and Instagram APIs.
• Webhooks for real-time updates: Webhooks deliver real-time updates about user interactions, allowing DANIX to immediately process and respond to platform activity.
• Data processing and use: Data is processed to track interactions, manage customer service responses and generate analytics reports.
• Data storage: Facebook and Instagram data is securely stored on DANIX's own servers with strong encryption protocols.

• Data access via TikTok API: DANIX accesses user engagement data, including comments, likes, shares and engagement metrics via the TikTok API. This data is used solely to provide services to our customers.
• Real-time data via Webhooks: DANIX receives real-time data notifications from TikTok webhooks for specific events, such as new comments or interactions.
• Data processing: Received data is processed to enhance user experience, track interactions and generate reports. Only authorized data is collected.
• Data storage: TikTok data is securely stored on DANIX's own servers, with encryption both in transit and at rest.

• Data access via Zalo API: DANIX collects message and interaction data via the Zalo Official Account API to manage customer communication on the Zalo platform.
• Data processing: Data is processed to respond to user inquiries, manage conversations and build customer profiles.
• Data storage: Zalo data is securely stored and encrypted on DANIX servers.

1. Go to Facebook Settings > Apps and Websites.
2. Find the "DANIX" app in the list and select "Remove".
3. Facebook will automatically send a data deletion request to our callback endpoint along with a confirmation code.
4. DANIX will return a URL in the format https://danix.vn/fb-deletion/{code} so you can check the status of your deletion request.

Facebook data deletion requests will be processed within a maximum of 30 days from receipt. Upon completion, all data collected via the Facebook API (Page information, messages, comments, tokens) linked to your Facebook account will be permanently deleted from the DANIX database and cannot be recovered.

In addition to the automatic Facebook mechanism, you may send a data deletion request directly to hotro@danix.vn along with your identifying information (registered email, Facebook User ID if available) for our assistance.

Depending on your location and applicable law (such as GDPR or CCPA), you may have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data in specific circumstances.
• Right to data portability: Receive a copy of your data in a structured, machine-readable format.
• Right to object or restrict processing: Request that we stop or limit the processing of your personal data.

To exercise any of these rights, please contact us at hotro@danix.vn.

DANIX reserves the right to use the images, brands and information of customers, partners or any third parties (hereinafter "Brands") for the purpose of developing and showcasing success stories and use cases. This use includes but is not limited to:

1. Brand Promotion: Using the Brand's images, logos and related information in marketing materials, advertising and communications.
2. Research and Analysis: Using information to analyze and develop DANIX products and services.
3. Success Documentation: Showcasing success stories, case studies and similar materials related to the Brand.